Orders placed by the ‘user’ with www.incrediblegifts.in (the ‘Site’) will only be binding upon Incredible Gifts after they are accepted by Incredible Gifts. Acceptance will be deemed to have taken place when Incredible Gifts acknowledges the user’s order by email or ship the goods. Orders placed on the Site will be assumed to have been made in good faith and for lawful purposes only.

Payment terms: The user’s order is deemed complete once he/she has made the payment by any of these modes – VISA, MasterCard, American Express, Debit Cards or Net banking. In addition to credit cards, for phone or email orders the user may pay by direct transfer and personal cheques by mail. Incredible Gifts does not accept payment by cash for online purchases. All prices are in INR (Rs.). We will not process your order until we receive full payment for the same.

Cancellation of order: By indicating the user’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions. Once Incredible Gifts has accepted an order and notified the buyer of the same, any cancellations will be subject to 20% cancellation fee. Cancellation, on the user’s request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.

While it is the endeavor of Incredible Gifts to provide its users updated information on prices, product descriptions and availability, Incredible Gifts does not warrant the accuracy or completeness of the information provided on the Site, as these parameters are subject to quick changes.

Pricing: Incredible Gifts lists MRP as the distributor’s suggested retail price. It is a benchmark to compare Incredible Gifts prices with that of other retailers. However, the MRP mentioned on our website may not always be the latest one in case the distributor changes it without notifying Incredible Gifts. Thus, any reliance by the customer on MRP while making a purchase is not the responsibility of Incredible Gifts. These are only indicative and may not always be updated.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of order confirmation and payment status. In the event the payment has been processed, the same shall be credited to user’s account and duly notified.

Some products may be limited in stock on hand and are offered on a first come, first served basis. The decision of Incredible Gifts to supply these to a customer who order first on a priority basis will be full and final.

Process of Returns

If you are not completely satisfied with any product, you can return it for a 50% refund or credit (of the product purchase price) toward a different product within 15 days. We give you 15 days from the shipping date to make your decision. If defective, these items will only be exchanged for the same product.

Incredible Gifts only accepts returns made within the first 15 days from shipment.

Should you find it necessary to return any product, it must be shipped within this 15-day guarantee period. All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of use or abuse; otherwise the return will either be refused or subject to a 20% restocking fee. Refunds are made for product value only, excluding shipping and handling charges.

Should you decide to return your shipment, please follow the return steps pack your return carefully to prevent damage in shipment. All returns must:

1. Send us a Return Request email mentioning your product name, product code and invoice number as mentioned on your invoice;

2. You will receive a unique Return Authorization Code from Incredible Gifts, quote this number in all transactions with us to make a valid return and be eligible for refunds;

3. Be in the original packaging complete with all materials that originally shipped with the instrument.

Kindly Contact Us for Return and Share on Contact us Page .